Privacy Policy
Our commitment to protecting your personal information and respecting your privacy.
Last Updated: January 2025
Your Privacy is Our Priority
Peridot Home Care is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Secure Storage
Your data is encrypted and stored securely with industry-standard protection.
Transparency
We clearly communicate what information we collect and how we use it.
PIPEDA Compliant
Full compliance with Canadian federal and provincial privacy laws.
Information We Collect
Personal Information
We collect personal information necessary to provide quality home care services, including:
- Name, date of birth, and contact information (address, phone number, email)
- Emergency contact information
- Government-issued identification numbers (for billing and verification purposes)
- Care Card or health insurance information
- Veterans Affairs Canada client identification (if applicable)
Health Information
To deliver appropriate care services, we collect and maintain health-related information:
- Medical history, diagnoses, and current health conditions
- Medications, allergies, and dietary requirements
- Physical and cognitive abilities and limitations
- Care plans and treatment notes
- Healthcare provider information and referrals
- Assessment reports and progress documentation
Financial Information
For billing and payment processing purposes:
- Payment method details (credit card, banking information)
- Insurance policy information
- Billing and invoicing records
- Veterans Affairs Canada funding authorization
Website Usage Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website and navigation patterns
- Device information and operating system
How We Use Your Information
We use your personal information only for the purposes for which it was collected and with your consent. Primary uses include:
- Service Delivery: To assess your care needs, develop personalized care plans, coordinate services, and provide quality home care
- Communication: To schedule appointments, provide updates on care, respond to inquiries, and maintain ongoing communication with you and your family
- Billing and Administration: To process payments, submit claims to insurance providers or government programs, and maintain accurate records
- Quality Improvement: To evaluate and improve our services, train staff, and ensure compliance with healthcare standards
- Legal Obligations: To comply with healthcare regulations, licensing requirements, and legal requests from authorities
- Health and Safety: To ensure the safety of our clients and staff, respond to emergencies, and coordinate with healthcare providers
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
With Your Consent
We share information with family members, substitute decision-makers, or other individuals you have authorized to receive your information.
Healthcare Providers
We share relevant health information with your physicians, specialists, pharmacists, and other healthcare professionals involved in your care to ensure coordinated, quality care.
Service Providers
We may share information with trusted third-party service providers who assist us (e.g., payroll, IT services, billing) under strict confidentiality agreements.
Government Agencies
We may disclose information to Veterans Affairs Canada, provincial health authorities, licensing bodies, and other government agencies as required or permitted by law.
Legal Requirements
We may disclose information when required by law, court order, subpoena, or to protect the rights, safety, or property of our clients, staff, or others.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:
- Physical Security: Locked filing cabinets, restricted access to offices, secure document disposal
- Technical Security: Encrypted data storage and transmission, password-protected systems, firewalls, and regular security updates
- Administrative Security: Confidentiality agreements with all staff, regular privacy training, access controls limiting information to authorized personnel only
- Retention: We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal and regulatory requirements
Your Privacy Rights
Under Canadian privacy legislation, you have the following rights:
Access to Your Information
You have the right to request access to your personal information in our custody or control. We will provide you with access within 30 days of your request, subject to limited exceptions permitted by law.
Correction of Information
If you believe your personal information is inaccurate or incomplete, you may request corrections. We will amend the information as appropriate or attach a notation if we disagree with the requested change.
Withdrawal of Consent
You may withdraw your consent for us to collect, use, or disclose your personal information, subject to legal or contractual restrictions. Please note that withdrawing consent may impact our ability to provide services.
File a Complaint
If you have concerns about our privacy practices, you may file a complaint with our Privacy Officer. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website to improve user experience
- Your Choices: You can control cookies through your browser settings. Disabling cookies may affect website functionality
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date. Significant changes will be communicated to active clients directly.
Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Peridot Home Care - Privacy Officer
123 Care Street, Suite 100
Vancouver, British Columbia V6B 1A1
Phone: +1 (604) 924-8672
Email: privacy@peridothomecare.ca
Office of the Privacy Commissioner of Canada
If you are not satisfied with our response to your privacy concern, you may contact:
Website: www.priv.gc.ca
Phone: 1-800-282-1376
Your Privacy, Our Commitment
At Peridot Home Care, protecting your privacy is not just a legal obligation—it's a fundamental part of the trust you place in us. We are committed to safeguarding your personal information with the highest standards of confidentiality and security.